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Terms of Use

Austin’s Snow Removal

Terms of Use and Service Terms

Last Updated: October 2, 2026

These Terms of Use and Service Terms apply to the Austin’s Snow Removal website and to snow removal, snow plowing, salting, de-icing, and related services provided by Austin’s Snow Removal (“Austin’s,” “we,” “us,” or “our”).

By requesting service, accepting a proposal, making a payment, allowing service to be performed, or using this website, you agree to these terms.

If you have a separate written contract, proposal, or service agreement with Austin’s Snow Removal, that agreement will control if it contains terms that differ from these general terms.

Important Service Disclaimers

The following terms are especially important and apply directly to our snow removal services.

Commercial Snow Removal

1. Contract Required Before the First Snow or Ice Event

Commercial properties must be under contract before the first snow or ice event of the winter season to guarantee timely service.

This includes medical, office, industrial, flex, retail, educational, government, special-purpose, and other commercial properties.

Customers who request service after the winter season has begun may still be accepted, but Austin’s Snow Removal cannot guarantee immediate placement on an existing service route.

2. Net 30 Payment Terms

All commercial snow removal accounts are subject to Net 30 payment terms unless otherwise stated in the customer’s written agreement.

3. Initial Invoice or Deposit

Any required first invoice or deposit must be paid before service begins, or within 30 days of being sent through the agreed billing method, depending on the terms of the customer’s contract.

Failure to make required payments may result in delayed, suspended, or canceled service.

4. Property Staking

Austin’s Snow Removal must be allowed to install snow plow markers and stake driveway edges, parking lot boundaries, curbs, and other service areas as reasonably needed.

This requirement applies to all commercial properties.

Refusal to allow reasonable property marking may affect Austin’s ability to safely provide service.

Residential Snow Removal

1. 24-Hour Service Guarantee

Residential properties will be serviced within 24 hours of the announced residential route start time.

Austin’s Snow Removal will send a text message or email to the contact information on file announcing the route start time.

The 24-hour service period begins at the time stated in that notification.

The guarantee applies to the applicable service route and does not begin simply because snow has started or stopped falling.

2. 2-Inch Snowfall Trigger

Residential snow removal has a strict 2-inch snowfall trigger unless other arrangements have been approved in advance.

Austin’s Snow Removal generally does not begin residential snow removal until snowfall has substantially stopped.

During major storms involving approximately 8 inches or more of snow, or storms lasting multiple days, Austin’s Snow Removal will generally clear contracted residential properties at least once every 24 hours until the storm ends.

During these major storms, the 24-hour service period begins when Austin’s Snow Removal sends the applicable route start notification.

3. Service Under 2 Inches

Snow removal for accumulations under 2 inches must be approved in advance by the customer.

Snowfall totals may be based on cumulative snowfall for the customer’s township, service area, or other reasonable local measurement.

4. Property Staking

Austin’s Snow Removal must be allowed to install snow plow markers along driveway edges and other areas reasonably necessary to identify the service area.

This requirement applies to all residential properties.

5. Residential Salting

Residential salting is provided only upon request.

Single-family residential properties have a minimum salting charge of $25 per application.

The actual charge may vary depending on the size of the property, amount of material required, weather conditions, and scope of work.

Customers requesting salting acknowledge that salt and de-icing products may cause or contribute to damage or deterioration involving concrete, asphalt, landscaping, vegetation, vehicles, pets, footwear, or other property.

To the extent permitted by law, Austin’s Snow Removal is not responsible for damage resulting from the normal and proper application of salting or de-icing products requested by the customer.

6. Residential Refund Policy

The first per-service payment is non-refundable and will be credited toward the first snow removal service.

The first monthly payment is non-refundable and will be credited toward the first month of service.

For residential customers who pay the season in full, up to 50% of the amount paid may be eligible for refund following cancellation.

Any refund will be based on the number of snow removal services already completed, the amount of the season that has already passed, and any other services already provided.

7. Touch-Ups and Service Concerns

If a customer believes part of the contracted service was missed or not completed satisfactorily, the customer must contact Austin’s Snow Removal directly within 12 hours of the route start notification.

Qualifying touch-ups, such as an incomplete driveway or contracted sidewalk area, will be addressed within the original 24-hour service period when reasonably possible.

Requests received more than 12 hours after the route start notification may be considered a new service request and may result in an additional charge.

General Terms

1. Services Provided

Austin’s Snow Removal provides residential and commercial snow and ice management services.

Services may include:

  • Snow plowing

  • Driveway clearing

  • Parking lot clearing

  • Sidewalk and walkway clearing

  • Snow removal

  • Snow relocation

  • Salting

  • De-icing

  • Pre-treatment

  • Property staking

  • Other winter property management services

The exact services provided are determined by the customer’s proposal, contract, service plan, or other written agreement.

2. Service Routes

Austin’s Snow Removal creates routes designed to efficiently service contracted properties.

Customers acknowledge that their property may be serviced at any point during the applicable service window.

Route order may change based on:

  • Storm conditions

  • Road conditions

  • Property access

  • Safety

  • Contract requirements

  • Commercial operating hours

  • Emergency needs

  • Route efficiency

Austin’s Snow Removal does not guarantee that a property will be first or early on a route unless specifically stated in a written agreement.

3. Ongoing Snowfall

Austin’s Snow Removal is not required to keep a property continuously clear while snow is actively falling unless the customer’s agreement specifically includes continuous or repeated service.

Final clearing will generally occur after snowfall has substantially ended.

Additional visits during the same storm may result in additional charges depending on the customer’s service plan.

4. Customer Access Responsibilities

Customers are responsible for providing reasonable access to the areas being serviced.

Whenever possible, customers should remove:

  • Vehicles

  • Trailers

  • Garbage cans

  • Portable basketball hoops

  • Toys

  • Holiday decorations

  • Hoses

  • Extension cords

  • Construction materials

  • Temporary signs

  • Other movable objects

Austin’s Snow Removal is not responsible for areas that cannot reasonably or safely be accessed because of vehicles or other obstructions.

An additional charge may apply if Austin’s must return because access was not available during the original service visit.

5. Vehicles Left in Service Areas

Austin’s Snow Removal will make reasonable efforts to plow around vehicles located in driveways or parking lots.

Austin’s is not responsible for snow remaining underneath or immediately around parked vehicles.

Moving a vehicle after snow removal has been completed does not automatically require Austin’s to return and clear the area where the vehicle was parked.

Additional service may be requested and may result in an additional charge.

6. Snow Placement

Austin’s Snow Removal will determine reasonable locations for snow placement unless specific snow storage areas have been agreed upon in advance.

Snow may be placed along:

  • Driveway edges

  • Parking lot edges

  • Islands

  • Landscaping areas

  • Designated snow storage areas

  • Other reasonable areas of the property

Snow piles may temporarily affect visibility, parking spaces, landscaping, drainage, or access to certain portions of a property.

Snow hauling or off-site removal is not included unless specifically stated in the customer’s agreement.

7. Municipal Snowplows and Third-Party Snow

City, county, state, or other snowplows may push snow back into driveways, entrances, or parking areas after Austin’s Snow Removal has completed service.

Snow deposited after service has been completed is considered a new condition.

Return service may be available and may result in an additional charge depending on the customer’s service plan.

8. Snow and Ice Conditions

Snow and ice management reduces winter hazards but cannot eliminate them.

Customers acknowledge that:

  • Ice may exist underneath snow.

  • Black ice may form without visible warning.

  • Melted snow may refreeze.

  • Snow may drift or blow back onto cleared surfaces.

  • Water may drain across cleared surfaces and freeze.

  • Foot or vehicle traffic may compact snow and ice.

  • De-icing materials may become less effective at extremely low temperatures.

Austin’s Snow Removal does not guarantee that any property will remain completely free from snow, ice, refreezing, drifting, or slippery conditions.

Property owners, tenants, visitors, and others should continue to use appropriate caution during winter weather.

9. Salting and De-Icing

Salting, de-icing, or pre-treatment is provided only when included in the customer’s service agreement or separately requested.

Austin’s Snow Removal may select the type and amount of de-icing material based on weather, surface conditions, temperature, availability, and the scope of work.

Austin’s does not guarantee that salt or de-icing products will completely prevent or remove ice.

10. Hidden Objects and Property Conditions

Customers should notify Austin’s Snow Removal of unusual or difficult-to-see property features before the winter season.

These may include:

  • Curbs

  • Drainage structures

  • Retaining walls

  • Landscaping

  • Sprinkler heads

  • Utility covers

  • Parking stops

  • Decorative stones

  • Lighting

  • Gates

  • Chains

  • Cables

  • Uneven pavement

  • Other objects that may become hidden by snow

Austin’s Snow Removal is not responsible for damage to objects that are hidden by snow, improperly installed, not disclosed, or located within normal plowing areas where they cannot reasonably be seen.

11. Surface Conditions and Normal Wear

Snow removal equipment operates directly against or close to pavement and other surfaces.

Normal snow removal operations may result in minor scraping, scratching, surface marks, or movement of loose material.

Austin’s Snow Removal is not responsible for damage resulting from pre-existing conditions, including:

  • Cracked pavement

  • Loose asphalt

  • Deteriorated concrete

  • Uneven pavement

  • Loose gravel

  • Damaged curbs

  • Weak pavement edges

  • Unsecured pavers

  • Previously damaged landscaping

Customers should notify Austin’s Snow Removal of areas requiring special attention before service begins.

12. Gravel and Unpaved Surfaces

Snow removal on gravel, dirt, or other unpaved surfaces may cause gravel or other materials to move.

Austin’s Snow Removal may leave a small snow base during early-season storms to reduce gravel displacement.

Austin’s Snow Removal is not responsible for normal gravel displacement caused by snow removal operations.

13. Lawn and Landscaping

Austin’s Snow Removal will make reasonable efforts to avoid damage to lawns and landscaping.

Some lawn or landscaping disturbance may occur when property boundaries are hidden by snow or when ground conditions are soft.

14. Property Damage Claims

Any claim of property damage believed to have been caused by Austin’s Snow Removal should be reported promptly after discovery.

Customers should provide:

  • Property address

  • Description of the damage

  • Photographs when possible

  • Approximate service date

Austin’s Snow Removal must be given a reasonable opportunity to inspect claimed damage before repairs are made.

Normal wear, pre-existing damage, hidden objects, and damage caused by third parties are not the responsibility of Austin’s Snow Removal.

15. Severe Weather and Events Outside Our Control

Snow removal depends on weather, road conditions, staffing, equipment availability, and public safety conditions.

Austin’s Snow Removal will not be responsible for delays caused by circumstances outside our reasonable control, including:

  • Extreme weather

  • Blizzard conditions

  • Whiteout conditions

  • Road closures

  • Government restrictions

  • Travel restrictions

  • Accidents

  • Equipment breakdowns

  • Fuel shortages

  • Labor shortages

  • Power outages

  • Natural disasters

  • Other emergency conditions

Service will resume as soon as reasonably practical.

16. Snowfall Measurements

Snowfall totals may vary significantly within the same area.

Austin’s Snow Removal may determine snowfall accumulation using reasonable sources, including:

  • Conditions observed at the property

  • Local weather stations

  • National Weather Service information

  • Commercial weather services

  • Measurements made by Austin’s crews

The snowfall total used by Austin’s for service or billing purposes may differ from a customer’s personal measurement.

17. Customer Communications

Austin’s Snow Removal may communicate service information by:

  • Text message

  • Email

  • Telephone

  • Website notification

  • Other electronic communication

Customers are responsible for keeping their contact information current.

Failure to receive a notification because of outdated contact information, email filtering, carrier issues, or other circumstances outside Austin’s control does not automatically cancel or change service obligations.

18. Pricing and Payment

Pricing is based on the customer’s proposal, service agreement, subscription, seasonal contract, or individual service request.

Charges may be based on:

  • Per service

  • Per visit

  • Snowfall depth

  • Hourly service

  • Monthly pricing

  • Seasonal pricing

  • Materials used

  • Services performed

Failure to make required payments may result in suspension or cancellation of service.

19. Seasonal Agreements

A seasonal agreement reserves service capacity for the customer during the applicable winter season.

Seasonal pricing may remain the same whether snowfall is above or below average.

Unless the customer’s agreement states otherwise, seasonal pricing is not automatically adjusted based solely on the number of storms during the season.

20. Cancellation

Cancellation terms may vary depending on the customer’s service plan or agreement.

Austin’s Snow Removal may suspend or terminate service because of:

  • Nonpayment

  • Unsafe working conditions

  • Inaccessible property

  • Abusive or threatening behavior

  • Material property changes

  • Violation of the service agreement

  • Conditions that create an unreasonable risk to employees, contractors, equipment, or property

Amounts already earned for services performed remain due.

21. Property Owner Responsibility

Austin’s Snow Removal provides snow and ice management services but does not assume ownership, possession, or control of the customer’s property.

The property owner or responsible party remains responsible for monitoring property conditions and determining whether additional precautions or services are necessary.

22. Limitation of Liability

To the fullest extent permitted by law, Austin’s Snow Removal will not be responsible for indirect, incidental, special, or consequential damages arising from snow, ice, weather conditions, service delays, or use of the property.

Nothing in these terms is intended to waive or limit liability that cannot legally be waived or limited under applicable law.

23. Third-Party Conditions

Austin’s Snow Removal is not responsible for conditions created after service by:

  • Municipal snowplows

  • Other contractors

  • Neighboring properties

  • Roof runoff

  • Drainage

  • Vehicles

  • Pedestrians

  • Drifting snow

  • Refreezing

  • Additional snowfall or precipitation

24. Photographs and Service Documentation

Austin’s Snow Removal may photograph or otherwise document property conditions before, during, or after service.

These records may be used for:

  • Service verification

  • Quality control

  • Customer service

  • Damage documentation

  • Billing disputes

  • Insurance purposes

  • Legal purposes

25. Website Information

Austin’s Snow Removal attempts to keep information on its website accurate and current.

Website information may change and may occasionally contain errors or outdated information.

Information on the website does not replace the terms of a written proposal, contract, or service agreement.

Submitting a quote request or contact form does not automatically create a service agreement.

Austin’s Snow Removal is not obligated to provide service until the property and requested services have been accepted.

26. Website Availability

Austin’s Snow Removal does not guarantee that the website will always be available or free from errors, interruptions, viruses, or other technical problems.

Austin’s may modify, suspend, or discontinue portions of the website at any time.

27. Intellectual Property

Unless otherwise stated, text, graphics, photographs, logos, designs, and other materials appearing on this website are owned by Austin’s Snow Removal or used with permission.

Website materials may not be copied, reproduced, republished, or used for commercial purposes without permission.

28. Third-Party Links

The Austin’s Snow Removal website may contain links to third-party websites.

Austin’s Snow Removal does not control those websites and is not responsible for their content, availability, security, or privacy practices.

29. Privacy

Information submitted through the website may be used to:

  • Respond to inquiries

  • Prepare quotes

  • Provide services

  • Communicate with customers

  • Process payments

  • Manage customer accounts

  • Provide service notifications

Additional information regarding customer information may be provided in a separate Privacy Policy.

30. Changes to These Terms

Austin’s Snow Removal may update these terms from time to time.

Updated terms become effective when posted on the website unless otherwise required by law or an existing written agreement.

Changes to website terms will not override specific rights established in an existing signed agreement unless that agreement allows such changes.

31. Governing Law

These terms are governed by the laws of the State of Illinois, except where applicable law requires otherwise.

Contact Austin’s Snow Removal

Austin’s Snow Removal

302 E Locust St
Bloomington, IL 61701

Phone: (309) 533-7808
Email: contact@austinssnowremoval.com
Website: https://austinssnowremoval.com/